Computer Cleaning and Forensics: Spyware and Keylogger Search
Is your cursor moving on its own? Is your PC slow or sending emails you didn't write? We identify spyware, Keyloggers, and hidden Trojans on your computer
While commercial antivirus software blocks generic threats, it does nothing against targeted attacks. If a dishonest competitor, an unfaithful employee, or a stalker wants to spy on you, they will use professional software (often legitimate but misused) that evades traditional scans.
Arcadia Company's Computer Cleaning is not just a simple 'virus removal'. It is a technical investigation aimed at discovering if your computer has been compromised by:
- KeyloggerInvisible software that records every key you press (stealing bank passwords, emails and login credentials).
- RAT Remote Access Trojan: Programs that allow hackers to see your screen in real time, turn on your webcam, and copy files without your knowledge.
- Corporate SpywareEmployee monitoring software misused to spy on colleagues or partners.
IMPORTANT: If you suspect an intrusion, DO NOT FORMAT THE PC. Formatting will remove the virus, but it will also delete the evidence needed to report the culprit and understand which data has been stolen. We intervene by creating a Forensic Copy of the disk, analyzing the traces left by the intruder, and providing you with a report valid in court.
When should you request a digital sweep?
Signs of compromise can be subtle. Contact us if you notice:
- Anomalous activity: Windows that open by themselves, webcam that turns on (LED light flashes), fans that spin at maximum speed for no reason.
- Unauthorized Accesses: You are receiving notifications of access to your email or bank from unknown locations.
- Missing or encrypted files: Documents that won't open or have been modified at times when you weren't at the PC.
- Suspicious Competition: Your competitors are anticipating your moves or knowing your quotes before you send them.
WARNING: Do not use the suspicious computer to request a quote from us. Use another device or call us.
The digital forensic cleaning protocol
We don't delete anything before analysing it. Here's how we preserve the evidence.
Isolation and Securing
We will disconnect the device from the network (Air Gap) to prevent the hacker from sending remote commands or deleting their tracks as soon as they notice the investigation.
Forensic Acquisition (Bit-Stream)
We do not work on your original PC, but on an exact mirror copy of it. This ensures that no file is altered (date, time, metadata), preserving the chain of custody for legal proceedings.
Artifact Analysis
We scan the RAM memory and the hard drive for hidden processes, suspicious network connections to the outside and log files that prove malware installation.
Report and Cleanup
Once the evidence is secured, we proceed to remove the threat and restore security. We provide you with a technical report detailing who, how, and when the system was breached.
Frequently Asked Questions about PC Cleaning
Clarifications on keyloggers, formatting and times.
Why isn't a good antivirus enough?
The antivirus looks for 'signatures' of known viruses. A custom spyware or a hardware keylogger (physical) are not detected because they are not technically viruses, but administration programs used for illegal purposes.
What is a Keylogger?
It is a program (or a device inserted into the USB port of the keyboard) that records everything you type. We analyse background processes and physically inspect the PC ports to detect it.
If I format the computer, will that solve the problem?
Yes, remove the threat, but you will lose the chance to know which documents were stolen and who did it. It's like cleaning up the crime scene before the police arrive.
Can you recover the files deleted by the hacker?
Often yes. During forensic analysis, we use 'Data Carving' techniques to recover files that the intruder has attempted to delete to cover their tracks.
You might be interested in the following articles
Get a free investigative consultation
Don't stay in doubt. Speak with an experienced investigator and receive a personalised action plan immediately.
Office in Milan, Operating throughout Italy
Our private investigation agency is strategically located in Sesto San Giovanni, in the province of Milan. From here, we coordinate investigations throughout the national territory, ensuring a swift and direct response in the main provinces of Lombardy and Northern Italy.
